We don't just "show up." Our installation process is scheduled, tidy, and typically completed within 2 hours. Here is exactly what to expect.
Within 2 hours of your request, a field engineer visits your location to check the nearest fiber distribution point (FAT). We confirm signal strength and route path.
Our team pulls a dedicated optical fiber cable from the pole to your home. We use specialized clamps to ensure the wire is neat and tight, not hanging loosely.
We install the Optical Network Unit (ONU/Router) at a central spot in your home for maximum WiFi coverage. We configure your SSID and password on the spot.
The engineer won't leave until they run a speed test on your device in front of you, confirming you are getting the exact speed you paid for.
Usually, we need one small hole to bring the fiber wire inside from the exterior wall. We seal it afterward. If you have existing conduits, we can use those.
Standard installation takes 90 to 120 minutes. If the cable route is complex (e.g., internal conceal wiring), it might take longer.
Just one Photo ID (Aadhaar/Voter ID) and a passport-sized photo for the Customer Application Form (CAF). This is a legal requirement.